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    • Refund policy

    Return & Replacement Policy

    We stand by the quality of our products and know you’ll be 100% satisfied. If you aren’t, we’re here to help:

    Dented Products

    We bottle in Denver, at a mile high in elevation, so as your product makes its way to normal elevation the air pressure changes and it can misshape the bottle. Once the bottle is opened it will reshape into its original form within an hour or so.

    Damaged or Incorrect Items

    If your product arrives damaged or you receive the wrong item, please contact us at support@flamedecon.com within 7 days of delivery.
    We will gladly send a replacement for any item received in error or damaged in transit (please note: we do not replace items if only the cardboard packaging was damaged).

    Returns, Exchanges, & Refunds

    Due to the of the personal-use nature of our products, they cannot be resold or restocked once they leave our facility, therefore, we charge a 30% restocking fee on all returns, exchanges, and refunds on all items returned once they have left our shop. This policy ensures the highest safety, purity, and quality standards for every customer. 

    To return your products, please send them with a note including your name and order number to:

    FLAME Natural Decon

    Returns Department

    7681 Shaffer Parkway, Ste C

    Littleton, CO 80127

    For any questions, we’re always here to help. Thank you for supporting our small business and for choosing FLAME Decon.